Product information
Who are Simpson & Partners, and why do customers trust them?
Simpson & Partners are a UK-based EV charger manufacturer, designing and building chargers in the Cotswolds with a focus on long-term reliability, safety, and real-world usability. To date, over 5,000 chargers have been installed across homes, workplaces, and commercial sites throughout the UK.
Unlike many mass-market brands, Simpson & Partners take a modular, serviceable approach to charger design. This means parts can be repaired or upgraded rather than replacing the entire unit, extending product lifespan and reducing waste.
Customers also value:
- British engineering and manufacturing, ensuring consistent quality
- Future-proof hardware, with firmware updates and upgrade paths (including V3 and V2G readiness)
- Compatibility with all EVs, smart tariffs, and solar systems
- Dedicated UK support, with real people available via chat, phone, email, and WhatsApp
- Scalability, from single home chargers to large commercial and multi-charger installations
The result is a charger designed not just for today, but for many years of ownership.
Choosing the Right Charger
What’s the difference between the Basic and Plus chargers?
What’s the difference between the Basic and Plus chargers?
The Basic charger uses a durable plastic cap and covers essential EV charging needs.
The Plus charger adds premium metal or wood lids, solar compatibility, Ethernet connectivity, and support for wired or wireless Energy Managers.
How fast will my EV charge with a Basic vs Plus charger?
How fast will my EV charge with a Basic vs Plus charger?
Charging speed is the same. The differences are in style, connectivity, and smart energy features, not power output.
Should I choose a tethered or untethered charger?
Should I choose a tethered or untethered charger?
Tethered chargers include a fixed cable for quick, everyday charging.
Untethered chargers use a removable cable for a cleaner look and flexibility across different EVs.
Which charger is best for my EV make and model?
Which charger is best for my EV make and model?
All Simpson & Partners chargers are compatible with every EV. Your choice comes down to tethered vs untethered and whether you want Plus smart features.
Design & Colour Options
What colour options are available?
What colour options are available?
Basic models use a standard plastic cap.
Plus models offer premium metal and wood lids in a range of finishes.
Can I change the colour later?
Can I change the colour later?
Yes. Plus chargers support replaceable lids, so you can update the look at any time.
Will the colour fade outdoors?
Will the colour fade outdoors?
No. All finishes are weather-resistant and designed for long-term outdoor use.
Can I see the colours before I buy?
Can I see the colours before I buy?
Yes. You can request a free colour card to view finishes in your own space.
Installation & Compatibility
How does installation work?
How does installation work?
A qualified electrician will assess your supply, install the charger, connect it safely, and complete testing. Most installs are completed in one visit. Approximate Cost is £425 inc vat
Do I need a new fuse box or special wiring?
Do I need a new fuse box or special wiring?
Most homes are already suitable. Your installer will advise if upgrades are required.
Can I use my own electrician?
Can I use my own electrician?
Yes. Any qualified electrician can install the charger using Simpson & Partners guidance.
Do I need planning permission?
Do I need planning permission?
Usually no. EV chargers fall under permitted development, though listed buildings may need approval.
Smart Features & Energy Management
What’s the difference between wired and wireless Energy Managers?
What’s the difference between wired and wireless Energy Managers?
Wired: Direct connection to the consumer unit for maximum stability.
Wireless: Easier installation with flexible placement and no cabling.
Can the charger work with solar panels?
Can the charger work with solar panels?
Yes. Plus models can use surplus solar energy for EV charging.
Can I control charging from my phone?
Can I control charging from my phone?
Yes. The app lets you start, stop, schedule charging, and monitor usage.
Can I use smart tariffs like Octopus Intelligent?
Can I use smart tariffs like Octopus Intelligent?
Yes. Simpson & Partners chargers support Octopus Intelligent, OVO Anytime, and other smart tariffs.
Connectivity & Troubleshooting
What do the charger lights mean?
What do the charger lights mean?
White: Standby
Blue: Car connected
Green: Charging
Yellow: Smart schedule active
Purple flashing: Firmware update
Red flashing: Fault
Can the charger work without Wi-Fi?
Can the charger work without Wi-Fi?
Yes. It works in basic Bluetooth mode, but Wi-Fi enables smart tariffs, remote control, updates, and diagnostics.
What if the charger won’t connect to Wi-Fi?
What if the charger won’t connect to Wi-Fi?
Ensure you’re within Bluetooth range, using a 2.4 GHz network, and that the password is correct. Weak signal and router settings are common causes.
What if I need help?
What if I need help?
Simpson & Partners have a dedicated UK-based support team ready to help. Support is available via online chat, email, phone, and WhatsApp. You can also find guides, troubleshooting help, and contact options by visiting simpson-partners.com/support