FREQUENTLY ASKED QUESTIONS
What is your return policy?
What is your return policy?
Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
See here for more returns info
How much is delivery?
How much is delivery?
UK shipping costs vary depending on weight (and sometimes location). It typically ranges from £3 to £11, but we also a free option for certain products in the UK.
International shipping starts from £4.8 for small items, and £12 for larger items but varies greatly depending on location.
Costs are calculated and displayed at the point of checking out. See here for more delivery info
Do you ship internationally?
Do you ship internationally?
Yes we do. International shipping times and costs are advertised at the point of check out. See here for more delivery info
Can I exchange items?
Can I exchange items?
If you have ordered the wrong item then we will most likely be able to arrange an exchange if the item is still in original packaging and saleable condition.
See here for more returns and exchange info
Do you offer trade pricing / volume discounts?
Do you offer trade pricing / volume discounts?
Yes, we can offer trade pricing and volume discounts on most items listed on the website. Please enquire to sales@ecoharmony.co.uk with your requirements