Great products don’t end at installation — and Simpson & Partners understand this deeply. Their support ecosystem is one of the strongest in the home EV charging space, designed around accessibility, responsiveness, and continuous improvement.
Handling Small Issues Quickly
No tech product is perfect, and occasional small issues can arise with any EV charger. The difference here is how they’re handled. Support response times are fast, solutions are clear, and customers feel genuinely cared for.
Chatbot and Intelligent Support Tools
The built-in chatbot on their website is impressively capable. During our own testing, it answered technical questions with ease — genuinely accurate responses, not generic scripts. It’s ideal for quick checks, setup guidance, or resolving simple queries without waiting in a phone queue.
Phone Support That Feels Human
For anything more involved, phone support is available — and refreshingly personal. The team treats you like a person, not a sale. Conversations feel friendly, knowledgeable, and unhurried. They even take an interest in the details, asking what car you’re getting or which colour charger you’ve chosen — showing genuine curiosity rather than rushed, transactional service.
The App — Constantly Improving
The app is already strong, but what’s more important is the roadmap. Improvements are ongoing, from UI enhancements to smarter charging features. Customers don’t just buy a charger — they buy into a software ecosystem that keeps getting better.
Looking to the Future
Simpson & Partners aren’t just maintaining their chargers; they’re evolving them. Future updates, improved integrations, and new features are on the horizon. Their forward-thinking approach ensures customers remain supported long after installation.
Final Summary
Taken together, these four articles highlight why Simpson & Partners stand out in the EV charging market:
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Factory Tour: Showcased UK build, attention to detail, and in-house innovation, giving confidence in quality.
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Colour & Customisation: Emphasised design, wood lid quality, freestanding options, and smart features at mainstream pricing, making the chargers both beautiful and functional.
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Installation: Demonstrated speed, simplicity, and installer passion, ensuring a smooth, friendly, and professional experience.
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Ongoing Support: Confirmed excellent chatbot, personalised phone support, and app improvements, showing long-term commitment to customers.
Overall, Simpson & Partners deliver a product that combines thoughtful engineering, design, and outstanding service — from manufacturing to installation and beyond — making it an exceptional choice for anyone looking for a reliable and stylish EV charger.